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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services made available via M99au at m99au-au.com (the "Site"). By accessing, registering for, or using the Site, you agree to be bound by these Terms, which are effective from 1 January 2026 and replace all prior versions. If you do not agree, you must not use the Site.

The Site is operated by an offshore online gambling platform trading under the brand "M99au". As at the latest review, the operator is unregulated, with no publicly verifiable gambling licence or registered corporate entity details and no Australian office. The services are not intended for use where they are illegal. In particular, Australian law (including the Interactive Gambling Act 2001 (Cth)) may restrict or prohibit online gambling. You are solely responsible for ensuring that accessing and using the Site is lawful in your jurisdiction.

Definitions

In these Terms, unless the context otherwise requires:

  • "Operator", "we", "us", "our" means the offshore, unregulated entity that owns and operates the gambling platform branded as "M99au" and provides the services via m99au-au.com, using third-party payment agents and technology providers, and whose detailed corporate and licensing information is not publicly disclosed.
  • "User", "you", "your" means any natural person who accesses the Site, opens an account, or uses any services offered on or through the Site.
  • "Player" means a User who has successfully registered an account and placed at least one real-money bet or wager.
  • "Account" means a personal user account opened on the Site for the purpose of accessing gambling services, holding funds, and placing bets.
  • "Services" means all products and functionalities offered on the Site, including without limitation casino games, live casino, slots, sports betting, in-play betting, bonuses, promotions, and related payment and customer support services.
  • "Bet" / "Wager" means any stake of real or bonus funds placed by you on a game, event, market, or outcome made available on the Site, whether pre-match or in-play.
  • "Game" means any casino, slot, live dealer, table, sports, or other gambling product available on the Site.
  • "Bonus" means any promotional benefit credited to your Account (including bonus money, free spins, free bets, cashbacks, or similar incentives) subject to specific terms and wagering requirements.
  • "Wagering Requirements" means the total value of bets you must place using bonus funds and/or associated deposit funds before bonus funds (and any winnings from them) become withdrawable.
  • "Real-money balance" means funds in your Account that are not subject to wagering requirements and may, subject to these Terms, be withdrawn.
  • "Bonus balance" means funds, free spins, free bets, or other promotional value that are subject to wagering requirements, time limits, game restrictions, or other conditions before being converted to the real-money balance.
  • "Prohibited Jurisdiction" means any jurisdiction in which online gambling or specific Services offered by us are illegal, restricted, or require a local licence we do not hold, which may include Australia and other countries from time to time.
  • "Payment Method" means any channel or instrument used to deposit or withdraw funds, including but not limited to bank transfers (including PayID/Osko), payment agents, cards, e-wallets, and cryptocurrencies (e.g. USDT) as available on the Site.

Account Registration

Eligibility and Age Requirements

  • You may register an Account only if:
    • you are at least 18 years old (or older if the law of your jurisdiction sets a higher minimum gambling age);
    • you have full legal capacity to enter into binding contracts; and
    • it is lawful for you to participate in online gambling in your jurisdiction.
  • The Services are not intended for use in Prohibited Jurisdictions. Due to Australian legislation (including the Interactive Gambling Act 2001 (Cth)), online casino and certain in-play betting services may be unlawful for Australian residents. By registering, you confirm that:
    • you are not accessing the Site from a Prohibited Jurisdiction; and
    • you understand and accept that we do not hold an Australian gambling licence and that there is no Australian regulator or alternative dispute resolution body overseeing the Services.

Registration and Verification (KYC)

  • To open an Account, you must complete the online registration form and provide accurate, current, and complete information, including but not limited to:
    • full legal name;
    • date of birth;
    • country of residence;
    • mobile number and email address; and
    • any other information requested on the Site.
  • We may require you to complete identity verification ("KYC") at registration, prior to any withdrawal, or at any time thereafter. You may be asked to provide, for example:
    • a government-issued photo ID (passport, national ID, or driver licence);
    • proof of address (utility bill, bank statement); and
    • evidence of source of funds or source of wealth.
  • Until KYC is satisfactorily completed:
    • your Account may be limited, including restrictions on deposits, betting, and withdrawals; and
    • we may freeze or suspend your Account if we cannot verify your information or if we suspect fraud, money laundering, or misuse of the Services.

User Obligations

  • You must ensure that all information you provide is truthful, accurate, and kept up-to-date. You must promptly update your details via the Site or customer support if they change.
  • You may hold only one Account with us. Multiple, duplicate, shared, or "agent" accounts are prohibited. We may close any duplicate accounts, void bonuses, and cancel bets placed from such accounts.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity on your Account. You must:
    • keep your username and password secret;
    • not share your Account with any third party;
    • immediately notify us via Site support if you suspect unauthorised access; and
    • log out after each session.
  • You must not use the Services on behalf of, or for the benefit of, any other person, or as an agent, broker, or "runner".
  • By using the Site you acknowledge that:
    • the Operator is offshore and unregulated, with opaque ownership and no publicly disclosed registered office or licence details; and
    • there is no statutory compensation scheme, insurance, or Australian external dispute resolution mechanism covering your funds or bets.

Betting & Gameplay Rules

General Rules for Placing Bets

  • Bets may only be placed by a registered Player using:
    • funds available in the real-money balance; and/or
    • bonus funds or free bets where the relevant promotion permits.
  • Each Game or sports market will display applicable minimum and maximum stakes. We may set individual Account limits or apply lower limits to certain Players or bet types at our discretion.
  • A bet is deemed accepted when:
    • it appears in your bet history as "placed" or "accepted"; and
    • we have successfully recorded it on our servers.
  • You are responsible for checking that your bet details (market, selection, stake, and price) are correct before confirming. Once placed, bets cannot normally be cancelled or modified by you.
  • We may, at our discretion and without obligation, offer:
    • cash-out options on certain bets; and/or
    • partial settlements or early payouts,
      • all of which are subject to the terms and prices shown at the time of the offer.

Errors, Malfunctions, and Suspected Abuse

  • If a bet is accepted at clearly incorrect odds, line, or Game configuration due to human error, technical malfunction, or an obvious mispricing (e.g. odds that are materially different from the general market), we may:
    • void the bet and return the stake; or
    • settle the bet at the correct odds or Game configuration.
  • If a Game or bet is affected by a technical failure (including but not limited to server outages, RNG malfunction, connectivity issues, or corrupted data), we may:
    • void any affected bets;
    • roll back the Game state to the last confirmed transaction; and/or
    • restore your balance to the position before the failure, where reasonably ascertainable.
  • You must not:
    • use bots, scripts, AI, or other automated systems to place bets or manipulate the Services;
    • collude with other Players or engage in chip dumping, arbitrage based on delayed data feeds, or any form of advantage play that exploits bugs or errors; or
    • tamper with, reverse-engineer, or interfere with the Site, APIs, or software.
  • If we reasonably suspect fraud, collusion, match-fixing, bonus abuse, automated betting, or other prohibited conduct, we may:
    • void affected bets;
    • confiscate associated winnings and bonuses;
    • freeze or close your Account; and/or
    • report the matter to banks, payment providers, and relevant authorities.

Live Casino, Sports, and Chat Conduct

  • When using live casino, sports, and chat features, you must behave respectfully and must not:
    • threaten, harass, or abuse dealers, staff, or other Players;
    • use racist, sexist, homophobic, or otherwise discriminatory language;
    • promote violence, illegal activity, or hate; or
    • advertise other websites, services, or products.
  • We may mute, restrict, or permanently block your chat access and/or suspend your Account if you breach these rules.
  • In-play or live betting markets may be subject to delays, trading suspensions, and data inaccuracies. The official result as determined by the relevant governing body, league, or data provider will prevail for settlement purposes.

Bonus Terms

Activation and Eligibility

  • Bonus offers are discretionary and may be offered to specific Players or segments. Not all Users will receive the same promotions.
  • To activate a Bonus, you may need to:
    • opt in on the promotion page or in your account area;
    • enter a bonus code during deposit or registration; or
    • meet specified criteria (e.g. minimum deposit or bet amount).
  • Each Bonus is subject to its own specific terms, which will be displayed on the Site at the time of the offer. In the event of a conflict, the promotion-specific terms prevail over these general Bonus Terms.
  • Bonuses are generally limited to one per person, household, IP address, device, payment method, and shared computer environment. We may cancel bonuses and associated winnings where we believe these limits have been breached.

Wagering Requirements and Timeframes

  • Unless stated otherwise, Bonuses and any winnings derived from them are subject to Wagering Requirements before withdrawal. These requirements are typically expressed as a multiple of the bonus amount, deposit amount, or both (for example, 20x - 50x), as clearly shown in the specific promotion.
  • Only bets that:
    • are settled; and
    • are not voided, cancelled, or cashed out early,
      • count towards Wagering Requirements, unless explicitly stated otherwise.
  • Different Games may contribute differently (or not at all) towards Wagering Requirements. For example:
    • slots: up to 100% contribution;
    • table games and live casino: reduced or 0% contribution;
    • low-risk betting patterns (e.g. betting simultaneously on all outcomes): 0% contribution.
    The applicable contribution rates will be set out in each promotion.
  • Bonuses may have a fixed validity period (for example, 7 - 30 days from credit). Unused Bonus funds and incomplete Wagering Requirements after the applicable period will result in:
    • forfeiture of the remaining Bonus balance; and
    • cancellation of any unclaimed winnings derived from that Bonus.

Restricted Actions and Bonus Abuse

  • When a Bonus is active, you may be subject to maximum bet limits per spin/round or per event. Exceeding such limits may result in:
    • confiscation of winnings derived from the Bonus; and/or
    • cancellation of the Bonus.
  • Prohibited bonus-abuse practices include, but are not limited to:
    • placing minimal-risk or zero-risk bets to clear Wagering Requirements;
    • "bonus hunting" using multiple accounts or identity details;
    • switching from low-volatility to high-volatility bets after significant wins with an active Bonus; and
    • colluding with other Players to exploit promotional terms.
  • We may withhold, cancel, or reclaim any Bonus and associated winnings if we reasonably believe that:
    • you have breached the promotion-specific terms or these Terms;
    • you have engaged in bonus abuse, fraud, or collusion; or
    • the Bonus has been issued or used in error.
  • Bonuses and promotions cannot generally be combined or overlapped, unless explicitly permitted in the relevant promotion. Where multiple promotions appear to apply, we may determine which promotion to apply or that only one promotion can be used.

Payments & Withdrawals

Deposit Methods and Processing

  • We may support a range of Payment Methods, which can include:
    • bank transfers and instant payment systems (such as PayID and Osko where available);
    • cards and e-wallets supported on the Site; and
    • cryptocurrencies (for example, USDT) processed via third-party payment agents.
  • Specific availability of Payment Methods depends on your country, currency, and the third-party payment providers we use from time to time. We do not publish our bank account or corporate banking details publicly; deposits may be routed through intermediaries, agents, or "mule" accounts operated by third parties.
  • Minimum and maximum deposit limits will be specified in the cashier section for each Payment Method. We may change these limits at any time.
  • Deposits are usually processed promptly but may be delayed due to banking procedures, third-party issues, or compliance checks. We are not responsible for delays caused by banks, payment processors, or blockchain congestion.
  • You may use only Payment Methods that:
    • are registered in your own name; and
    • are not business, corporate, or third-party accounts (unless we expressly agree in writing).

Withdrawals and Verification

  • Before processing withdrawals, we may require you to:
    • complete full KYC verification; and
    • provide documents evidencing your source of funds or wealth.
  • Subject to these Terms, you may request withdrawals from your real-money balance using the Payment Methods displayed in the cashier. Where possible, withdrawals will be processed to the same Payment Method used for deposit.
  • We may apply minimum and maximum withdrawal limits per transaction, day, week, or month. These limits will be stated in the cashier or notified to you via the Site.
  • We aim to review and process withdrawal requests within a reasonable time (for example, within 24 - 72 hours), but this is not guaranteed and may be extended due to:
    • compliance checks;
    • payment provider delays; or
    • technical or operational issues.
  • We may postpone or refuse withdrawals where:
    • your identity has not been sufficiently verified;
    • we suspect fraud, money laundering, or misuse;
    • the deposited funds have not been wagered at least once (or more, where required by specific rules or promotions); or
    • you attempt to withdraw via a Payment Method that does not belong to you.

Fees, Currency, and Refunds

  • We may apply fees or charges to deposits and withdrawals, which will be disclosed in the cashier or at the point of transaction. Your bank, card issuer, e-wallet provider, or crypto network may also charge fees, including currency conversion or gas/network fees.
  • Your Account may be maintained in one or more supported currencies. If currency conversion is required, it will be performed at rates determined by us or by the relevant payment provider and may include a margin or fee.
  • Real-money deposits may need to be wagered at least once before withdrawal to mitigate fraud and money-laundering risk. We may charge an administrative fee on withdrawals of un-wagered or minimally-wagered deposits.
  • Refunds of completed deposits are generally not provided, except where:
    • a transaction has been clearly duplicated; or
    • a technical or operational error is demonstrably attributable to us and results in an incorrect charge.
    We will assess refund requests reasonably but our decision is final.
  • Chargebacks, payment disputes, or reversals initiated by you without valid reason constitute a material breach of these Terms. We may:
    • close or suspend your Account;
    • recover any amounts owed from future deposits or winnings; and/or
    • report the matter to credit-reference agencies, banks, and relevant authorities.
  • Bonus funds and any winnings derived from them are not refundable. If a Bonus is cancelled or forfeited under these Terms, you are not entitled to compensation for that Bonus value.

Limitation of Liability

Our Obligations

  • We will use reasonable efforts to:
    • provide access to the Site and Services on a continuous basis; and
    • ensure that the Games are operated according to their published rules and intended randomisation or outcome logic.
  • However, you acknowledge that:
    • the Operator is unregulated and not subject to oversight by any Australian regulatory authority; and
    • no independent testing agency or regulator has been officially verified by you or by any Australian public register in relation to the Site.

Exclusions and Limitations

  • To the maximum extent permitted by applicable law:
    • the Services are provided on an "as is" and "as available" basis, without any warranties or representations (express or implied) regarding quality, fitness for purpose, accuracy, or security; and
    • we do not warrant that the Site will be uninterrupted, error-free, free from viruses or other harmful components, or that defects will be corrected.
  • We are not liable for any:
    • losses arising from your failure to comply with these Terms;
    • losses attributable to third-party service providers, including internet service providers, data centres, payment processors, or blockchain networks;
    • loss of data, profits, revenue, opportunity, goodwill, or anticipated savings;
    • indirect, incidental, consequential, or punitive damages; or
    • losses arising from the illegality of online gambling in your jurisdiction, including any penalties or enforcement actions against you.
  • Without limiting the above, where we are liable to you in relation to a specific Bet, Game, transaction, or series of related events, our aggregate liability shall not exceed:
    • the amount of the relevant stake or Bet; or
    • where the claim does not relate to a specific Bet, the amount of your net deposits to the Account during the six (6) months immediately preceding the event giving rise to the claim,
      • whichever is lower.
  • Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Intellectual Property Rights

  • All intellectual property rights in and to the Site and the Services, including but not limited to software, source code, databases, algorithms, Games, images, graphics, logos, trademarks, text, audio, and video content, are owned by us or our licensors and are protected by copyright, trademark, and other applicable laws.
  • You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Site and Services for personal, non-commercial gambling purposes only, in accordance with these Terms.
  • You must not, without our prior written consent:
    • copy, reproduce, modify, adapt, translate, or create derivative works from the Site or any content on it;
    • distribute, transmit, publicly display, sell, lease, sub-licence, or otherwise exploit any part of the Site or Services;
    • reverse-engineer, decompile, disassemble, or attempt to derive the source code of any software used in connection with the Services; or
    • use any automated system or software to extract data or content from the Site (including scraping, crawling, or data-mining).
  • Unauthorised use of our intellectual property may result in civil and/or criminal liability and the immediate termination of your Account.

Privacy & Data Protection

  • Your personal data will be collected, used, stored, and otherwise processed in accordance with:
    • our Privacy Policy, as amended from time to time and available on the Site; and
    • the data-protection and privacy laws that apply to us as an offshore operator.
  • We are not established in Australia and may not be directly subject to the Australian Privacy Act 1988 (Cth). By using the Site, you acknowledge that:
    • your personal data may be transferred to, and processed in, countries that may not provide the same level of data protection as your home jurisdiction; and
    • we may rely on third-party providers (including payment processors and technical partners) to process data on our behalf.
  • By using the Services after 1 January 2026, you confirm that you have read, understood, and accepted our Privacy Policy.

Changes to Terms

  • We may amend these Terms at any time to reflect:
    • changes to the Services or our business operations;
    • changes in applicable laws, regulations, or enforcement priorities (including in Australia); or
    • security, technical, or operational requirements.
  • Where changes are material, we will use reasonable efforts to notify you in advance by:
    • posting the updated Terms on the Site;
    • displaying a notice or banner when you log in; and/or
    • sending an email to the address associated with your Account, where available.
  • The updated Terms will specify their effective date (which will not be earlier than the date of posting, except where required by law). Your continued use of the Site after that effective date constitutes your acceptance of the updated Terms.
  • If you do not agree to the updated Terms, you must:
    • stop using the Services immediately; and
    • request closure of your Account and withdrawal of any remaining real-money balance (subject to these Terms and any ongoing investigations).

Termination & Suspension

Termination by You

  • You may request closure of your Account at any time by contacting customer support via the Site. We may require you to:
    • withdraw any remaining real-money balance; and/or
    • provide additional information to complete compliance checks prior to closure.

Suspension or Termination by Us

  • We may suspend or terminate your Account, with or without prior notice, where we reasonably believe that:
    • you have breached these Terms or any Game or promotion rules;
    • you have provided false or misleading information;
    • you are underage or otherwise ineligible;
    • you have engaged in fraud, money laundering, bonus abuse, or other unlawful or improper conduct;
    • you have initiated unwarranted chargebacks or payment disputes;
    • your use of the Services may be illegal in your jurisdiction (including Australia);
    • regulatory or law-enforcement authorities have requested account restrictions; or
    • we decide to cease offering the Services in your jurisdiction or generally.
  • During suspension, you may not be able to place bets, receive Bonuses, or withdraw funds. We may investigate and request additional information or documents from you.

Consequences of Termination

  • Upon termination (whether by you or us):
    • your right to use the Services immediately ceases;
    • we will, subject to these Terms and any legal or regulatory obligations, pay out any remaining real-money funds not associated with fraud, unlawful activity, or serious breach; and
    • Bonus balances and associated winnings may be cancelled and forfeited.
  • Where termination is due to fraud, money laundering, serious breach of these Terms, or illegal activity, we may:
    • void bets and withhold or confiscate balances and winnings; and
    • report the matter and provide relevant information to banks, payment providers, and appropriate authorities.
  • We are not liable for any loss you may suffer as a result of account termination or suspension in accordance with these Terms, including any loss of access to the Site where Australian or other authorities require blocking of the Site or associated domains.

Governing Law & Jurisdiction

  • These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of an offshore jurisdiction selected by the Operator from time to time. For the purposes of these Terms as at 1 January 2026, the governing law is deemed to be the law of a non-Australian jurisdiction in which online gambling is not prohibited for the Operator.
  • Any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or any Bet shall be finally resolved by binding arbitration administered by an arbitral institution or rules selected by the Operator, with the seat of arbitration in a non-Australian jurisdiction. The language of arbitration will be English.
  • Nothing in this clause limits your ability, where mandatory consumer-protection laws in your country of residence apply and cannot be excluded, to bring a claim in the courts of that country. However, you acknowledge and accept that:
    • no Australian regulator (including the Australian Communications and Media Authority) licenses or oversees the Services; and
    • no Australian alternative dispute resolution scheme is available for disputes relating to this Site.
  • By using the Services, you expressly waive any right to participate in class or collective actions against us, to the extent permitted by applicable law.

Contact Information

  • Website: https://m99au-au.com
  • Customer Support:
    • Live Chat: 24/7 support available via the Site's integrated chat interface.
    • WhatsApp: 24/7 support available via WhatsApp through links or contact details provided from time to time on the Site (specific numbers or links may not be publicly displayed).
    • Email (general/support): not specified. If and when a support email address is provided, it will be displayed in the "Contact Us" section of the Site.
    • Telephone: not specified. No dedicated customer-support phone number is currently disclosed.
  • Legal / Compliance Contact:
    • Legal entity name: not publicly disclosed (offshore, unregulated online gambling platform with opaque ownership and no disclosed incorporated entity).
    • Registered / corporate address: not specified.
    • Mailing address: not specified.
    • Email (legal notices): not specified; until such details are published on the Site, legal notices may be submitted through customer support channels (live chat or WhatsApp), clearly marked as "For Legal Department".
  • Because detailed corporate, licensing, and contact information are not publicly disclosed, you acknowledge and accept that:
    • your primary means of contacting the Operator is via the Site's online support channels; and
    • there may be no reliable postal or telephone contact point or independent dispute resolution mechanism available, particularly for Users located in Australia.